Frequently asked questions

General


African Events is a marketplace of events which gives to the organizers the opportunity to:

  • Create and manage events
  • Create and manage tickets associated to the events
  • Manage the accounting of their events
  • Generate orders reporting in pdf
African Events gives to the customers the possibility to reserve tickets, download the pdf version and manage them inside their account.

- Free event: everywhere
- Payable event: To receive your payment, your account must be open in one of the countries listed in our payments service for organizers.

You are an organizer of african events, and you want to test the platform no problem. All you need to do is open an account and start creating your events as well than the tickets associated with it.

The platform manages events that are Free like Paying , nothing is easier than to create your event.
You are a customer looking for the bests african events, nothing could be easier, search on African Events after finding it follow the process to finish your booking.

Frequently asked questions

Payment


Organize a free event

The first purpose of African Events is to give more visibility to the african events, if the entries in your event are free we do not apply any fees.

Organize a paid event

- By ticket: 2.5% + 0.60 ct for these currencies (EUR, CHF, USD, AUD, CAD, GBP)

For the customers who wants to buy tickets on african events we support, VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, JCB, 3DS.

For the organizers we use the transfer banking to give you back the money of your event.
This is why it's required to give us more inputs about who you are, and the IBAN you want we use for the transfer of the money.

Because we really care about the security of your transfer, all your payments are handled by a third part expert named stripe.com.

Don't worry you will receive it soon. We just want to be sure you really organize an event. That's why we do the transfer of the money 2 days after the end of your event.

The funds should be up to 7 days later in your bank account, we try as much as possible to shorten these deadlines.
Don't forget to give us your IBAN to be ready to get back your money.

Frequently asked questions

Order and event management


At African Events we work all the time to provide you with the most useful tools to manage your events, that's why you just need a smartphone app that scans the QR CODE and a connection internet to validate your tickets.

NB: For security reasons we do not allow the validation of a ticket before the effective date of the event.

By canceling an event you automatically refund, the amount of that to the customer(including the platform fees).

Yes sure you can, but the refund will be not apply in every case.

  • If the cancellation is done during the 24 hours after ordering the ticket(s) and before the start of the event we refund you the amount of the ticket without the application fees.
  • If the cancellation is done during the 48 hours after ordering the ticket(s) and before the start of the event, we will refund you 50% of the ticket without the application fees.
  • 48 hours after ordering the ticket(s), we will consider the ticket as ready to be used and no refund will be apply.