General
What is African Events?
African Events is a marketplace of events which gives to the organizers the opportunity to:
- Create and manage events
- Create and manage tickets associated to the events
- Manage the accounting of their events
- Generate orders reporting in pdf
What are the supported countries in African Events?
- Free event: everywhere
- Payable event: To receive your payment, your account must be open in one of the countries listed in our payments service for organizers.
How it works?
You are an organizer of african events, and you want to test the platform no problem.
All you need to do is open an account and start creating your events as well
than the tickets associated with it.
The platform manages events that are Free like Paying , nothing is easier
than to create your event.
You are a customer looking for the bests african events, nothing could be easier, search on African Events
after finding it follow the process to finish your booking.
Payment
Can I use African Events for free?
Organize a free event
The first purpose of African Events is to give more visibility to the african events, if the entries in your event are free we do not apply any fees.
I have a not free event, what I have to do?
Organize a paid event
- By ticket: 2.5% + 0.60 ct for these currencies (EUR, CHF, USD, AUD, CAD, GBP)
What payment services do you support?
For the customers who wants to buy tickets on african events we support, VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, JCB, 3DS.
For the organizers we use the transfer banking to give you back the money of your event.
This is why it's required to give us more inputs about who you are, and the IBAN you want we use
for the transfer of the money.
Because we really care about the security of your transfer, all your payments are handled by a third part expert named stripe.com.
I'm an organizer, my event is now passed when I'm going to receive my money?
Don't worry you will receive it soon. We just want to be sure you really organize an event.
That's why we do the transfer of the money 2 days after the end of your event.
The funds should be up to 7 days later in your bank account, we try as much as possible to shorten these deadlines.
Don't forget to give us your IBAN to be ready to get back your money.
Order and event management
How to validate the tickets of my event?
At African Events we work all the time to provide you with the most useful tools to manage your events,
that's why you just need a smartphone app that scans the QR CODE and a connection
internet to validate your tickets.
NB: For security reasons we do not allow the validation of a ticket before the effective date of the event.
What's going to happen if I cancel my event?
By canceling an event you automatically refund, the amount of that to the customer(including the platform fees).
I want to cancel my order, in which case I'm going to receive a refund?
Yes sure you can, but the refund will be not apply in every case.
- If the cancellation is done during the 24 hours after ordering the ticket(s) and before the start of the event we refund you the amount of the ticket without the application fees.
- If the cancellation is done during the 48 hours after ordering the ticket(s) and before the start of the event, we will refund you 50% of the ticket without the application fees.
- 48 hours after ordering the ticket(s), we will consider the ticket as ready to be used and no refund will be apply.